FAQS

How much does shipping cost?

We offer a flat rate of $8.95AUD for Standard Australian Shipping or $12.95AUD for Express Post Shipping within Australia.

 

Do you ship internationally?

Yes we do. We offer a flat rate of $40AUD to ship internationally.

 

What if my order is damaged in transit?

We make every effort to ensure your purchase arrives safely. Shipping packages may show some wear from delivery. However if your item(s) are damaged please contact us by email at info@bettyvalentine.com so we can resolve it for you.

 

Can I cancel my order?

We can accept cancellations of orders only in the event that they have not yet been dispatched. Please contact us by email at info@bettyvalentine.com if this is required.

 

Where do you ship from?

We are based in Howrah, Tasmania, Australia and ship from our studio.

  

How do I track my order?

When your order has been shipped you will receive a shipping notification via email. This will list an Australia Post Tracking number which you can track your order from https://auspost.com.au/mypost/track/#/search

 

Returns information:

If your delivery is either not what you ordered or you believe it to be faulty please contact us by email at info@bettyvalentine.com We will replace or refund (at our discretion) any product that you’re not satisfied with in the event it is not what you ordered, damaged or faulty. We may ask you to provide information such as photos. Unfortunately we will not offer a refund for change of mind.

    

Is my personal and payment data secure?

Our website and cart is operated by Shopify and processed by shopify payment gateway or Afterpay, which is reliable and secure. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure. You can read our privacy policy in our quick links at the bottom of this page.